Thursday, January 23, 2014

Andrew Chaplowitz on stellar customer service experience

Okay, usually I contact a company to complain. That's easy. For example:

  • called FedEx, when one of their mentally challenged drivers, decided to put his truck up my large intestine on an entrance ramp to the interstate. I mean, if you're driving for the largest package company in America, so clearly identifiable that Stevie Wonder could report you and you pull this nonsense, you deserve to be reported. Guilty of stupidity.

  • shot a e-mail to Target corporate offices (which coincided with the largest identity theft in retail history), to report a cashier who thought it acceptable to hand me my receipt over her shoulder with her back turned to me. Did she say, "thank you"? What do you think?

I've gotten people reprimanded. I've gotten people fired and demoted.

But........when someone shines, I report that, too.

Which leads me to my visit at a local Boston Market in Union, NJ. A beacon of light, a ray of sunshine, a young woman who made me feel like I was a guest inside her home. Totally sincere, free of pretensions, just a beautiful being.

Was having a rough day. She lightened my mood instantly. Which is not an easy thing to do, I confess.

Yeah, ok, she was attractive. But take me at my word. That had almost nothing to do with it.

Amiable, personable, pointed out I chose a water that was warm and handed me a colder one.

You simply don't find hired help like this anymore. So rare, used to be the norm. Well, at least they're easier to pick out now.

In comparison, went to Sears today for a car battery. You'd probably get a friendlier greeting from a draft board if you served.

Wished me a good night on the way out. While I don't know her and probably never will, I would bet even money, she's the same person away from the job. Which reminds me, years ago, my former dance teacher lured me to a country western dance club under the Goethals bridge. The bar maid charmed me the whole evening. At closing, we both exited to the parking lot. Dr. Jekyll  turned into Mrs. Hyde.

When you look up the word, "phony", in the dictionary, you'll see this byatch's photo.

Not the angel at Boston Market, however.

Melissa, U go girl!